Skills
Customer Support > Technical Support
1-2 Years
Experience highlights
Solutions Engineer
Team Global Facility Solutions
·
November/2020
–
Present
- Configure and implement solutions for customers based on requirements
- Troubleshoot and resolve issues within SLA
- Perform Data Backup and Restoration as required in the assigned project
- Provide documentation as required in the assigned project
Technical Project Coordinator
Globe Telecom
·
May/2019
–
Present
- Work closely with project manager planning project and preparing documents
- Communicate requirements to relevant departments and employees to keep progress in track
🡪 Kept and maintain project files, specifically on the integration of systems
🡪 Knowledge on Remote Desktop connections, peer to peer file sharing
- Knowledge on configuration of routing and connection of server
- Knowledge on the Discovery of System Topology