Skills
Subject Matter Expert
6 Months to 1 Year
Customer Support > Chat Support
1-2 Years
Customer Support > Customer Relationship Management
2-5 Years
Customer Support > Customer Service > Payment Processing
6 Months to 1 Year
Office and Administration > Quality Assurance
2-5 Years
Quality Assurance
2-5 Years
Order Entry, Good Communication Skill, Banking and Finance, Compliance
Less than 6 Months
Technical support
Less than 6 Months
Experience highlights
Quality Analyst
Ubiquity Global Services
·
April/2022
–
Present
Evaluation, documentation, and analysis of transactions to identify employee performance trends, and to determine customer satisfaction levels.
Customer Service Support
Concentrix
·
August/2016
–
Present
Managed email support and was among the inaugural voice agents for the account, while also contributing to chat support.
Social Media Representative
Concentrix
·
August/2016
–
Present
Engages with users across multiple social media channels, including Twitter, Facebook, Glassdoor, Better Business Bureau, Trust Pilot, and Google Play, addressing their inquiries and concerns prompt.
Subject-Matter Expert
Concentrix
·
August/2016
–
Present
Ensured comprehensive support for representatives across all lines of business to ensure that responses in all interactions are aligned with the current processes.
Quality Evaluator
Concentrix
·
August/2016
–
Present
Evaluate work quality against established criteria and provide constructive feedback. Analyze performance trends, collaborate with supervisors, and maintain accurate records for stakeholder communication.
