Customer Care Specialist

Verified

$7/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I have more than 8 years of combined work experience not only in the BPO industry but in the Ecommerce and F&B market as well.

Skills & Experience

Skills

Customer Support 10+ Years

Customer Support > Customer Service > Gorgias 2-5 Years

Marketing > CRM > Zendesk 1-2 Years

Customer Support > Ecommerce > Shopify 2-5 Years

Experience highlights

Customer Care Specialist

Talentpop · September/2023 – Present

• Answer customer queries through email
• Assist customers with general inquiry through phone calls
• Tools used: G-Suite, Zendesk, Gorgias

Support Team Lead

Credit Antidote · January/2021 – Present

• List quality items that follow product guidelines for drop
shipping
• Team management and supervision
• Product research
• Item, pricing and inventory management
• Administrative tasks
• Tools used: G-Suite, Gorgias, Shopify, Shipstation, Recharge, Dropbox

Management Trainee

Ryan's Grocery · March/2020 – Present

• Order processing and responsible for day-to-day operation
• Oversee all retail and merchandising activity
• Manage, track and maintain retail inventory movement
• Receive, verify and record goods
• Perform cashiering duties
• Maintain cleanliness and perform ad-hoc duties as required
• Front of house and server duties on Ryan’s Kitchen

Subject Matter Expert

Alorica Inc. · May/2017 – Present

• Help new hires transition smoothly from training to production
• Side by side call listening
• Providing real time assistance
• Tools used: G-Suite, Salesforce
• Coaching
• Ensure that the team hits or goes beyond targeted metrics

Assistant Trainer

Convergys · April/2014 – Present

• Assist new hires with their transition from training to the
operations floor
• Working closely with new hires and guiding them with the steps
needed to be efficient
• Coaching and doing side by side call listening

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In