Skills
Customer Support
1-2 Years
Design > Graphic Design
6 Months to 1 Year
Marketing > Social Media Management
6 Months to 1 Year
Virtual Assistance
1-2 Years
Community Management
1-2 Years
Experience highlights
General Virtual Assistant & Community Manager
Manastorm Studios
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November/2023
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Present
As a Community Moderator and Outreach Manager, I effectively managed a sizable community, resolving concerns and boosting engagement with creative activities. I supported marketing strategies through influencer outreach, content creation, and the preparation of documents. My efforts were aimed at enhancing user experience and fostering a strong and active community.
Customer Service Expert
TeleTech Philippines
·
April/2021
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Present
I provided multichannel support via live chat, email, and phone, handling high volumes of customer inquiries with professionalism and empathy. I specialized in issue resolution, client communication, and customer satisfaction, while using CRM platforms and support tools to manage tickets efficiently. I ensured a smooth customer experience by delivering fast, clear, and solution-focused assistance in a fast-paced remote environment.
Social Media Marketing Assistant & CSR
Just Fashion Marketing Inc.
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December/2019
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Present
Handled 13 local shop accounts and assisted clients daily by answering more than 300-500 chats daily via chat to resolve customers' concerns. Promote companies' products and services, with administrative work such as processing refunds and checking the inventory.
