Customer Support l Insurance Verification (Eligibility & Benefits) l CRM Expert l Sale l Complaint

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Service Excellence Sales & Upselling l Support Eligibility & Benefits Verification l HIPAA Compliance l Subject Matter Expert (SME)

Skills & Experience

Skills

Customer Service Excellence 2-5 Years

Product Knowledge, Customer Relationship Management (CRM), Software, Data Entry, Order Processing 2-5 Years

Sales and Upselling Support 2-5 Years

Insurance Verification (Eligibility & Benefits) 2-5 Years

Subject Matter Experts (SME Support/Floorwalk) 2-5 Years

Experience highlights

Customer Service Specialist

Fusion · May/2022 – Present

- Claims Status
Assisted healthcare providers by checking the status of submitted insurance claims.

Sertec | Reporting Center
Handled inbound calls from customers reporting various incidents, such as property damage, car accidents, and other claims-related events.

Customer Service Associate

Teleperfomance · October/2019 – Present

Responsibilities:
Manage inbound and outbound calls, serving as a frontliner to discuss insurance eligibility and benefits.

Additional Role:

Selected as a Subject Matter Expert (SME), supporting and mentoring new hires during their onboarding process.

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