Skills
Data Entry
5-10 Years
Accuracy & Attention to Detail
5-10 Years
English Communication
5-10 Years
Microsoft Office
5-10 Years
Shipment Tracking
Less than 6 Months
Google Workspace
5-10 Years
Freight Coordination
Less than 6 Months
Basic LTL quoting using carrier websites (TForce, Old Dominion, Estes)
Less than 6 Months
Carrier Communication & Relationship Management
Less than 6 Months
Experience highlights
Senior Research Analyst
FactSet Philippines, Inc.
·
June/2017
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/
• Processed 300+ entities monthly in the database which highly contributed to the team’s productivity targets.
• Achieved 98% or higher scores each quarter, consistently ranking among the team’s top performers for accuracy and process knowledge assessments.
• Utilized spreadsheets to list, monitor, and update task status, improving organization and ensuring accurate workflow tracking.
• Handled client queries and internal analyst requests via email, delivering timely and professional responses.
Market Research Data Collector
Convergys Analytics Solutions
·
September/2015
–
Present
• Conducted outbound phone surveys to U.S. customers to collect accurate data while maintaining professionalism and following client guidelines.
• Managed high-volume outbound calls, effectively communicating with respondents and documenting responses with accuracy and attention to detail
• Applied effective communication and active listening skills to engage respondents and encourage participation.