Skills
Customer Support Specialist
2-5 Years
Communication
2-5 Years
Video Editor
2-5 Years
Data Entry
2-5 Years
CRM management
1-2 Years
DATA ENCODER
6 Months to 1 Year
Report Generation
1-2 Years
Research & Data Analysis
1-2 Years
KPI tracking
1-2 Years
Experience highlights
Customer Support Specialist
iHerb, LLC
·
March/2025
–
Present
Directed Customer Experience strategy with data-driven improvements. Collaborated with IT and Product teams to validate operational data and enhance system workflows.
Virtual Assistant
Kalepa Services
·
August/2023
–
Present
Executed Data Entry and research tasks maintaining high accuracy standards. Managed administrative workflows including email management and client communications.
Customer Service Representative
Caresole
·
August/2022
–
Present
Managed CRM data for 300+ customer accounts ensuring accuracy. Performed back-office tasks and documented customer actions within internal platforms.
