Skills
Escalations Manager
1-2 Years
Experience highlights
Senior Matter Expert
Valor Global Inc
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January/2024
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Present
At Valor Global Inc., I served as a Senior Subject Matter Expert and Customer Service Representative for T-Mobile Postpaid accounts. I specialized in handling complex customer concerns while providing mentorship and guidance to new agents. My role focused on delivering exceptional support, ensuring issue resolution, and helping the team maintain service quality and performance targets.
Escalations Manager
Telus International
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October/2024
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At TELUS International Philippines, I worked as an Escalation Manager for
contactinfohChoose a plan to view contact info. Home Solutions services. I managed complex customer escalations, handled casework, and resolved billing and technical concerns. My role involved collaborating with different departments to ensure timely resolutions and delivering excellent customer service while maintaining accuracy and professionalism in every case handled.
Customer Service Representative
Alorica by the Bay
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August/2023
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Present
At Alorica By the Bay, I worked as a Customer Service Representative supporting T-Mobile Postpaid accounts. I handled customer inquiries, resolved billing and technical concerns, and provided quality service to ensure customer satisfaction. This role honed my communication skills, problem-solving abilities, and strengthened my experience in handling high-pressure situations in a fast-paced environment.
