Customer-focused and technically skilled Technical Support Representative with experience supporting clients of a nonprofit organization through a platform in a multichannel environment, handling calls, emails, and support tickets. Provides efficient technical assistance, troubleshoots platform issues, and resolves client concerns while delivering a positive support experience. Strong communicator with excellent problem-solving and analytical skills, committed to helping nonprofit organizations achieve their missions. Experienced in managing inquiries across multiple channels, investigating issues, providing clear solutions, documenting interactions, and maintaining professionalism in fast-paced support environments. Adaptable, detail-oriented, and eager to learn new tools, systems, and processes.
