Skills
✔️Marketing > Appointment Setting
1-2 Years
2-5 Years
Chat support
1-2 Years
Accounting > Accounts Payable > Billing Support
6 Months to 1 Year
Logistics Coordination
1-2 Years
~Data Entry
5-10 Years
- Customer Service
10+ Years
Database Management
2-5 Years
Cold Calling
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Customer Service>Sales
5-10 Years
Experience highlights
Customer Service Concierge / Data Entry
TDCX Cebu - Blacklane Luxury Chauffeur Service
·
April/2024
–
Present
Coordinated multi-channel logistics managing chauffeur bookings via phone, email, chat. Synchronized operations with dispatch teams, monitored real-time flight updates for punctual pick-ups. Processed bulk B2B bookings, resolved service requests, optimized workflows.
Appointment Setter
Aventus (Offshore Freelance Agency)
·
July/2022
–
Present
Scheduled phone consultations for Service Animal and Psychiatric Service Dog clients. Explained evaluation processes, clarified legal differences between Service Animals and ESAs, provided ADA and FHA information.
Sales Associate
Aventus (Offshore Freelance Agency)
·
July/2020
–
Present
Managed client communication via email and SMS. Created invoices, responded to inquiries, matched students with qualified tutors. Conducted tutor interviews to assess suitability and ensure quality service.
Cold Calling Representative
Aventus (Offshore Freelance Agency)
·
December/2019
–
Present
Called taxpayers to verify outstanding tax debts. Provided basic information and connected clients with licensed accountants for further assistance.
Technical Support Representative Tier 2
IQOR | RMS Collect Phil Inc
·
January/2017
–
Present
Handled billing disputes, payment processing, service upgrades. Changed SIM cards, modified phone settings, canceled/created accounts. Resolved major mobile hardware and network issues for MetroPCS.
