Customer Service Representative

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced in multichannel support, technical troubleshooting, and delivering fast, accurate customer resolutions.

Skills & Experience

Skills

Chat support 2-5 Years

Email Support 6 Months to 1 Year

Inbound/Outbound Calling 5-10 Years

CRM: Netflix Obiwan Tool, Zendesk, NetSuite, Shopify, RingCentral, Zoom Workplace 2-5 Years

Experience highlights

Client Connect Specialist (Virtual)

Spectrio LLC · February/2024 – /

• Serve as first point of contact for client concerns, identifying issues and ensuring timely resolution.
• Conduct outbound calls to clients who need help with troubleshooting.
• Respond to client emails regarding issues and inquiries.
• Field tickets and assign them to the appropriate support team.
• Handle special projects, data entry, and client follow-ups to maintain satisfaction.

Customer Service Representative

Teleperformance Philippines · May/2019 – Present

• Hybrid agent handling both Voice and Chat line of business under Netflix account.
• Help Netflix customers with account-related issues, such as login problems, password resets, billing inquiries, and technical issues.

Email Support Representative

BPO Made Easy · October/2018 – Present

Respond to customer inquiries related to order status, shipping, and delivery times.

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