Customer Service/Technical Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I've been in the BPO industry for 9 years, working onsite and working from home.

I've handled customer service inquiries via multiple channels including emails, chat, inbound, outbound and voicemails.

During my tenure on my first company, I've handled a retailing account where we process orders and upsell items. Then on my second, I worked in a ridesharing environment where I became an SME and Team manager. On my recent company, I handled technical support queries relating to medical devices. Later on, I was a selected to join a pilot team for sales fronting.

I'm skilled in using CRM tools related to order processing tools, account management, payments and so on. Also I'm good with tool navigation, investigating issues for troubleshooting in order to provide the best resolution.

Skills & Experience

Skills

Computer troubleshooting 5-10 Years

Customer Support > Chat Support >Technical Support 5-10 Years

• Customer Service Management 5-10 Years

Microsoft word 5-10 Years

CRM Systems 5-10 Years

Google Workspace 5-10 Years

Cold Caller> Appointment Setter> Customer Support > Sales Support 2-5 Years

Process improvement 5-10 Years

Data Analysis & Reporting 5-10 Years

Cost Estimate > Microsoft Excel 5-10 Years

Escalation Management 5-10 Years

Account Management; Customer Support > Sales Support > Lead Generation 2-5 Years

Team Leadership & Coaching 5-10 Years

Performance Management 5-10 Years

Experience highlights

Sales Fronter / Lead Generation Specialist

DME Service Solutions · March/2026 – /

Conducted outbound calls to prospective customers, qualified leads, transferred to sales representatives, maintained CRM records, followed compliance guidelines, and met lead generation targets.

Technical Support Representative (PERS)

DME Service Solutions · September/2024 – Present

Provided technical support for Personal Emergency Response Systems, troubleshot device and connectivity issues, assisted with setup and service inquiries, documented interactions, coordinated escalations.

Team Manager

IBEX Global · November/2021 – Present

Led customer service teams, monitored KPIs and performance metrics, conducted reviews and coaching, managed escalations, prepared operational reports and collaborated on business initiatives.

Subject Matter Expert (SME)

IBEX Global · August/2018 – Present

Served as process and product expert, provided floor support and coaching for complex concerns, assisted with onboarding and training, communicated process updates and best practices.

Customer Service Associate

IBEX Global · April/2017 – Present

Assisted customers with account, billing, and service inquiries, resolved concerns while maintaining quality standards, achieved productivity and customer satisfaction goals.

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