Customer Support Specialist

Monitored and evaluated agent performance through call and chat reviews, focusing on communication effectiveness, compliance, and customer satisfaction.

Delivered constructive feedback to enhance individual performance, boost service quality, and support team development.

Provided voice-based customer support to U.S. clients for major telecommunications providers, including Verizon, AT&T, and T-Mobile.

Diagnosed and resolved mobile service and device-related issues to ensure prompt and accurate solutions.

Delivered non-network support and guided customers on device usage, account inquiries, and general troubleshooting.

Provided voice support to Australian customers, effectively addressing broadband and mobile service concerns.

Handled technical troubleshooting, self-service options, and service escalations with professionalism and efficiency.

Consistently ensured high customer satisfaction and upheld excellent call quality standards through clear communication and proactive problem-solving.