Skills
POS
5-10 Years
Hardware & Software Support
10+ Years
MS outlook/Office
10+ Years
Windows 10
10+ Years
Windows 11
10+ Years
Networking LAN/WAN
10+ Years
Data Validation
2-5 Years
System virtualization (VMware, VirtualBox, Hyper-v)
5-10 Years
Microsoft SQL Server
2-5 Years
T-SQL
2-5 Years
Active Directory
6 Months to 1 Year
Windows Server
1-2 Years
Experience highlights
Technical Support Specialist
iRipple, Inc.
·
April/2025
–
Present
Provided remote Level 2 technical and application support for enterprise retail POS and back-office systems used by multiple clients, ensuring the stability of business-critical applications. Investigated application, system performance, and data-related incidents across Windows desktop and web-based environments, performed SQL Server validation and troubleshooting to analyze transaction and data discrepancies, documented technical findings for development teams, and managed incidents through IT
Application Systems Support Specialist
Golden ABC, Inc.
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November/2022
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Present
Provided Level 2 application and systems support for enterprise retail solutions supporting more than 1000 retail store operation, ensuring the availability and reliability of business-critical applications. Investigated application, database, and data synchronization issues using T-SQL, SQL Profiler, restored SQL backups, and Hyper-V test environments to perform root cause analysis, validated fixes through QA/UAT testing, supported IIS-hosted applications and Windows Server performance investig
Technical Support Engineer
Golden ABC, Inc.
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March/2015
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Present
Provided Level 1 remote and onsite IT support for end users across more than 1000 retail store locations, ensuring the continuous operation of business-critical systems and daily business activities. Diagnosed and resolved Windows, hardware, software, network, email, VPN, Microsoft 365, and business application issues, deployed and configured workstations, peripherals, and IT equipment for new store openings and hardware refresh projects, delivered remote support using TeamViewer, AnyDesk, and R
Information Technology Staff
Popular Feed Mill Corporation
·
July/2013
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Present
Provided IT infrastructure and end-user support for office personnel to maintain reliable business operations. Diagnosed and resolved desktop, printer, hardware, software, and network issues, administered Active Directory user accounts, monitored Microsoft Dynamics AX application and database server performance, performed SQL database backup activities, and supported reporting database replication to ensure system availability and business continuity.
Technical Support Engineer (Contract)
Golden ABC, Inc.
·
July/2012
–
Present
Provided first-level IT support during an enterprise-wide retail system migration, assisting end users with Windows, Microsoft Office, VPN, email, and business application issues. Installed and configured workstations, POS hardware, and peripherals, resolved technical incidents, and supported migration activities to ensure a smooth transition with minimal business disruption.
