Client Engagement & Support Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I help businesses connect better with their clients whether through genuine lead generation or thoughtful customer support. With experience in SaaS, chat support, and relationship-driven outreach, I bring warmth, clarity, and care to every conversation.

Skills & Experience

Skills

Office and Administration > Account Management 2-5 Years

Office and Administration > Creative Problem Solving 2-5 Years

Multitasking 5-10 Years

Computer Navigation/ Good communication / Trouble shooting 5-10 Years

Cross-Team Collaboration 2-5 Years

Graphic Design Using Canva, Customer Support 6 Months to 1 Year

Experience highlights

Lead Generation Specialist

Coach Roxy · September/2024 – /

TIER 2 B2B SAAS CLIENT SUPPORT REPRESENTATIVE

Concentrix · September/2022 – Present

Chat Customer Representative

TeleTech · March/2021 – Present

-Handled and resolved incoming technical issues to complex ones and
provided the best resolution to the customer as their exceptional experience
was prioritized, resulting in a high satisfaction rating
-Upselling of T-Mobile's products and services and assists order fulfillment
and tracking
-Performs outbound calls for customer requests through follow-ups and
transfers them to the respective department for escalation

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