Customer Service Representative

Hi, I’m Charmille V. Gipanao, a Business Administration student majoring in Operations Management with experience in customer service, hotel reservations, and communication. I have experience handling voice calls, live chats, and emails, where I assist customers with reservations, cancellations, modifications, and other concerns.

I consider myself a responsible, adaptable, and hardworking person who enjoys learning new things and improving my skills. I’m comfortable working in fast-paced environments, communicating with different types of people, and handling multiple tasks while maintaining professionalism. I’m also familiar with various booking platforms and productivity tools such as Google Workspace, as well as AI tools like ChatGPT and Grammarly.
I’m looking forward to gaining more experience, contributing my skills to a growing organization, and continuously developing both personally and professionally.