Retentions Specialist/Hr helpdesk-payrol;/Admin-Billiing support/Insurance support/Collections

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I manage detail work with less supervision, through time management and organization.

Skills & Experience

Skills

Problem Solving and Critical Thinking 5-10 Years

Problem Solving and Critical Thinking Skill 5-10 Years

Time managent and attention to details 5-10 Years

Strong communication and negotiation, 5-10 Years

Order management and invoicing 6 Months to 1 Year

Experience highlights

Customer Support/ Payments Specialist/Retentions/Collections Officer

Griffinstone Insurance · July/2024 – Present

➢ As a customer service representative we work with servicing all policy holders’ questions from insurance inquiries, coverage including roadside assistance in case
of accidents.
➢ Coordinates directly with mostly US big insurance companies for both personal and home lines insurance such Progressive, Liberty Mutual, Travelers, Farmers, Plymouth Rock Assurance, Safety Insurance. etc. Our goal is to make the insurance process as easy and worry-free as possible.

AEC Hr. Helpdesk (End of Contract)

IT Managers Inc. · October/2023 – Present

➢ Responsible in assisting both corporate and hourly associates by providing daily support to payroll operations team in terms of associates pay discrepancies and disputes for a resolution
➢ Task in creating ticket as a reference request to Albertsons associates pay inquiry/salary information and disputes and updates it for further review and resolution.
➢ Answers, clarifies and assesses employee/associate inquiries with regards to payroll, reimbursements, expenses, and time keeping and

Business Consultant- Project Based (Seasonal)

Cognizant Philippines · September/2021 – Present

➢ Task to answering inbound phone calls, to address customers’ questions about products and services, and proper coordination of returns to warehouse for any replacement or
refunds.
➢ Responsible in accepting orders, tracking them- taking care of delivery changes and updates, follow up shipments, and makes sure delivery completion
➢ Keeps records of customer interactions through proper documentation, and process customer accounts by following communication procedures, guidelines and policy

Customer Retention Specialist Support II

Convergys Philippines · November/2012 – Present

➢ We are responsible, in keeping customers satisfied, to make sure they stay and remain with the company and keep their service subscription instead of leaving the company.
➢ We also promote and implement, sales strategy and orders activation of both new and existing accounts and do technical maintenance hardware troubleshooting.
➢ We take care of agent escalations by following work around policies and procedures.
➢ Our focus is understanding the relevant aspect of our client products

Customer Service Representative -Pr Admin Billing

Sykes Asia Inc · August/2005 – Present

➢ Provides a professional and efficient customer service support/service function for all clients. Specifically billing administrative concerns.
➢ Responsible in monitoring and receiving outstanding payments from our customers or
clients for dial internet subscription services rendered - -Collections. Assisting customers or clients who can't pay on time, by offering eligible payment arrangements.
-Write-off customers uncollectible accounts receivable for certain authorized amount.

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