Customer Service/Admin Assistant Representative

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Skills & Experience

Skills

Customer Support ( EMAIL / VOICE) 2-5 Years

Customer Service Representative 2-5 Years

- Email management, Document and data organization, Purchase and order management, Logistics and shipment tracking 2-5 Years

Customer & Administrative Support 2-5 Years

Customer / Chat Support 2-5 Years

Experience highlights

Customer Service Representative

Hampers With Bite - Australia · October/2024 – Present

Delivered exceptional customer service for order inquiries and tracking issues, ensuring
high satisfaction rates.
Managed email communications, effectively responding to customer tickets and
inquiries in a timely manner.
Utilized various platforms for sales and order amendments, maintaining accurate
records and processing transactions efficiently.
Streamlined communication processes, increasing response efficiency.
Assisted customer in live chat.

Market Research / Telephone Interviewer

DYNATA · January/2024 – Present

Conducted surveys via telephone with listed respondents, ensuring accurate data
collection for market research purposes.
Documented responses meticulously to facilitate strategic analysis and reporting.
Enhanced response accuracy by implementing thorough verification processes during
calls.

Virtual Administrative Assistant

The Virtual Hub Philippines · June/2024 – Present

Gathered data and entered it into spreadsheets for analysis and reporting.
Designed and edited social media images for client postings.
Conducted data research to support various administrative tasks.

Customer Service Representative

Sykes Asia Inc · October/2010 – Present

Provided customer support for mobile phone inquiries, including troubleshooting,
activation, and billing.
Managed customer issues and inquiries effectively, ensuring high levels of satisfaction.
Resolved complaints efficiently, maintaining the company’s strong reputation for
customer service.
Facilitated training sessions for junior team members on effective complaint handling

Customer Service Representative

Cebu Global Telservices · January/2009 – Present

Assisted customers with inquiries and product concerns, ensuring prompt and accurate
resolutions.
Engaged in upselling health medicines and promoting book publishing services,
contributing to revenue growth.
Maintained detailed records of customer interactions to improve future service delivery.

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