Skills
Customer Service Representative > Communication > Typing skills > Computer Literate > Adaptability
2-5 Years
Customer Support > Chat Support> Customer Support Inbound and Outbound
2-5 Years
Office and Administration > Data Entry > Encoding, Microsoft Suites, Google Documents, Chat Support, Inventory, Basic editing, Email, telemarketing
2-5 Years
Experience highlights
Sales Chat Specialist
Office Partners 360
·
January/2021
–
Present
As a dedicated Sales Chat Specialist with over two years of experience, I excel at engaging customers through real-time chat to drive conversions, resolve concerns, and build brand loyalty. I combine fast, empathetic communication with persuasive sales techniques to turn inquiries into purchases. My ability to multitask, maintain a friendly tone, and meet or exceed targets in high-volume chat environments sets me apart.
Airbnb Support Ambassador
TDCX
·
November/2021
–
Present
As a Support Ambassador for Airbnb, I bring a strong commitment to delivering empathetic, solution-focused assistance that reflects the brand’s global hospitality standards. With a background in customer service and sales chat support, I excel at resolving guest and host concerns swiftly and professionally through clear, friendly communication.
Customer Service Representative
ResultsCX
·
November/2020
–
Present
As a Customer Service Representative with a strong passion for helping customers, I bring exceptional problem-solving skills and a dedication to providing timely, clear, and empathetic support. With experience in addressing a wide range of customer inquiries and resolving issues effectively, I strive to create positive experiences while maintaining brand integrity.
Market Researcher
Dynata
·
June/2016
–
Present
I specialize in analyzing market conditions, consumer behavior, and competitive landscapes to inform strategic decision-making. Skilled in using advanced research methodologies, data analytics tools, and surveys to provide actionable insights that drive business growth. Passionate about turning complex data into clear, actionable strategies that help businesses adapt and thrive in ever-changing markets.
