PROPERTY MANAGEMENT ASSISTANT

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Greetings!

👋 Hi! I'm Lourdes , your detailed and reliable Property Management Assistant with experience supporting international teams across real estate and service industries. Skilled in property coordination, guest relations, billing support, customer service, and an aspiring graphic designer, I deliver efficient operations and exceptional client satisfaction. 🌍✨

💼 WORK EXPERIENCE

🏠 Property Management Assistant
💳 Online Support Staff – Billing
🍔 Customer Service Representative (Food Delivery)
📞 Outbound Sales Representative / Appointment Setter (HVAC)

🧩 TASKS & SERVICES

🏘️ Property & Reservation Management
💬 Guest & Client Communication
💳 Billing Support & Payment Processing
📅 Calendar & Appointment Management
🧾 Reporting & Documentation
✉️ Email, Chat & Phone Support
🖼️ Graphic Design (Canva, Adobe Express,)
⚙️ Process Improvement & SOP Creation
💻 Admin & Virtual Assistance

Skills & Experience

Skills

Customer Support > Sales Support > Hotel Booking 5-10 Years

Professional Services > Management Services > Property Management 2-5 Years

Good communication, problem solving, attention to detail, and resourefulness. 5-10 Years

Office and Administration > Data Entry 2-5 Years

Administrative Tasks 5-10 Years

Invoice and Billing Management 2-5 Years

Design > Graphic Design > Canva Less than 6 Months

Experience highlights

PROPERTY MANAGEMENT ASSISTANT

HB PS LIMITED · September/2023 – Present

Sept 2023- July 2025
Processed bookings across multiple platforms with high accuracy, minimizing overbookings and complaints. Delivered exceptional customer service via phone, email, and live chat, maintaining top guest satisfaction and fostering repeat business. Coordinated operations between guests and maintenance staff, ensuring timely resolution of issues and improving overall guest experience. Developed SOPs and optimized property listings, enhancing operational efficiency.

PROPERTY MANAGEMENT ASSISTANT

LOGINN.IO · July/2021 – Present

Successfully managed reservations across multiple platforms with 98% accuracy, ensuring smooth check-ins. Acted as the main contact for guest inquiries, maintaining a 4.9-star rating through real-time support. Coordinated with housekeeping and maintenance teams to improve operational efficiency and reduce guest wait times. Optimized booking schedules and enforced policies, increasing occupancy and revenue while resolving potential conflicts proactively.

ONLINE SUPPORT STAFF BILLING

N.M.S. PHILIPPINES INC · January/2020 – Present

Payment Processing & Billing Accuracy: Handled online payments for subscription services across various platforms, ensuring accuracy in payment transactions and invoice generation.
Customer Support Excellence: Delivered billing support through live chat, email, and phone, efficiently addressing customer inquiries, processing refunds, and resolving disputes with professionalism and timeliness

CUSTOMER SERVICE REPRESENTATIVE

PACIFICALL PHILIPPINES INC · July/2017 – Present

Order Management: Processed food orders, payments, and refunds with complete accuracy, ensuring smooth transactions and minimizing errors during peak hours.
Client Retention: Delivered exceptional customer service via phone, email, and chat, resolving issues with deliveries, substitutions, and refunds to ensure continued customer satisfaction and repeat business
Order Processing Efficiency: Streamlined processes for order entry and refunds, improving customer experience by reducing wait time.

OUTBOUND SALES REPRESENTATIVE

PACIFICALL PHILIPPINES INC · May/2015 – Present

Lead Generation & Appointment Scheduling: Conducted outbound calls to schedule HVAC service appointments, working directly with clients to ensure their needs were met and appointments were booked.
Customer Relationship Management: Built and nurtured relationships with clients, establishing trust through regular follow-up calls, while also identifying opportunities for repeat business and service upselling.
Survey & Feedback Collection: Collected feedback from clients on service satisfaction.

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