Client Services Specialist III

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a highly experienced Client Services Specialist with over 10 years of expertise in Invoice and accounts payable automation.

Skills & Experience

Skills

Strong Work Ethic - Eagerness to Learn - Attention to Detail - Good Communication Skills - Proficiency in Basic Office Software 10+ Years

Cusomer service 10+ Years

Follow-Up & Task Management 10+ Years

Positive & Professional Attitude 10+ Years

Project & Case Management 10+ Years

Experience highlights

Sr. Client Services Specialist III

SAP Concur Philippines · September/2015 – /

• Provided high-level support and resolution for high profile clients' quality concerns and escalations.
• Liaised with key stakeholders and/or decision-makers to consult, deliberate, or make decisions on processing guidelines and proposed process improvements.
• Obtained detailed and accurate information on customers' issues to diagnose and anticipate current and future learning needs, providing assistance accordingly.
• Monitored and obtained detailed, accurate information on customers' issues

Customer Interaction Associate

TELUS International Phils · August/2013 – Present

• Management Service

Customer Service Representative

IBM Daksh Business Services · March/2012 – Present

• Answered incoming calls from customers with questions regarding their contract and phone
• Assisted customers with their billing concerns
• Troubleshooting customer’s devices

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