Customer Care

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Native

Professional Summary

I have 12+ years of customer service experience with sectors focuses on fintech, banking and finance, retail, aviation and management service, most of my clients lives in US and Canada, some from EMEA.

My essential duties and responsibility were

Customer Support & Compliance: Addressed client inquiries regarding account status and account specific updates while consistently meeting established key performance indicators (KPIs).

Cross-Functional Collaboration: Partnered closely with Specialists to track files between account infromation, timeframes statuses and other details ensuring timely processing and adherence to strict operational timelines.

I work closely with director and create decks to improve the process, help new hire understand procedures by doing mentoring classes, sync up meeting with other teams and vendor sites and 1:1 coaching for personal improvement of the teammates.

Skills & Experience

Skills

Office and Administration > Citrix 2-5 Years

Team Leadership 2-5 Years

Communication 10+ Years

Teamwork 10+ Years

Microsoft word 5-10 Years

Root cause analysis 2-5 Years

~Data Entry 10+ Years

- Customer Service 10+ Years

Banking Operations 2-5 Years

Remote Desktop 2-5 Years

Cost Estimate > Microsoft Excel 5-10 Years

AU Loan Processing 2-5 Years

Customer Support > Chat Support >Technical Support 2-5 Years

• Time Management 10+ Years

Complaint resolution 5-10 Years

Experience highlights

Manager, Closing Coordinator

The Savings Group, AutoPay · August/2024 – Present

Coordinated 1000+ loans monthly, analyzing creditworthiness, managing stipulations, verifying documents, and collaborating with loan specialists on auto loan processing.

Lead Representative, Customer Care

PayPal Philippines, PayPal Inc · September/2019 – Present

Resolved customer complaints, performed root cause analysis, managed case escalations, and provided product recommendations using Big-IP Edge, Citrix, and Remote Desktop tools.

Programmer Trainee

Cognizant Technology Solutions, Payless ShoeSource Inc · June/2018 – Present

Provided customer support via phone, email, chat; troubleshot technical issues; processed tickets; adjusted timesheets; and handled billing inquiries for online orders.

Customer Service Executive

Intelenet Global Services, Barclays Business Banking · January/2016 – Present

Managed business bank accounts, processed international fund transfers, handled debit/credit card requests, reviewed corporate KYC, and processed payments via phone.

Process Associate

Interglobe Technologies Inc., United Airlines · January/2014 – Present

Processed flight reservations, managed irregular operations, assisted passengers with special needs, upsold premium seating, processed payments, and met AHT and quality metrics.

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