Skills
Accounting > Claims Processing
Less than 6 Months
Less than 6 Months
English Teaching
2-5 Years
Customer Relationship Management
2-5 Years
Health Insurance Claims Specialist > Insurance Verification
Less than 6 Months
- Customer Service
2-5 Years
Incident Management
1-2 Years
issue resolution
2-5 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Billing & Account Management
1-2 Years
SLA Management
1-2 Years
Experience highlights
Technical Support Specialist - QHR Technologies
Accenture Philippines
·
August/2025
–
Present
Provided technical support to healthcare professionals using Accuro application. Assisted with troubleshooting, patient prescriptions, and claims processing. Gained exposure to healthcare billing workflows including claim preparation, insurance verification, and payment reconciliation.
Customer Support Specialist - BestBuy
Accenture Philippines
·
March/2025
–
Present
Assisted customers with purchase inquiries, product troubleshooting, and account concerns. Processed refunds, returns, and exchanges. Scheduled technician appointments and product deliveries while maintaining professionalism.
Customer Service Coordinator
IT By Design
·
September/2024
–
Present
Coordinated client services ensuring efficient communication and timely resolution. Managed incident priorities, ticket life cycles, and SLA compliance using MSP tools. Provided customer support across multiple channels.
Customer Support Specialist - Wilcon-Hub
Probe Group
·
April/2023
–
Present
Delivered support resolving customer inquiries across phone, chat, and email. Managed billing accounts and service requests. Assisted with troubleshooting TV boxes and broadband routers. Promoted premium packages and handled retention efforts.
English Teacher
La Consolacion College-Isabela
·
June/2019
–
Present
Taught English subjects to senior high school students. Developed engaging lesson plans and assessments. Created positive learning environment and participated in school events.
