Outline
Looking for Full-Time work (8 hours/day) at $6/hour
High School Diploma
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
. Addressed customer inquiries and resolved issues via Zendesk ticketing system.
. Processed orders, returns, and refunds efficiently using CRM
. Maintained and updated client spreadsheets to ensure accurate record-keeping.
. Provided real-time live chat support using to enhance customer satisfaction.
. Created and organized Google Sheets based on client specifications for streamlined data
management : Structured and maintained the client's Google Drive for efficient document retrieval
and organization.
. Managed customer inquiries via the client's email account, ensuring timely and professional responses.
. Directed emails to appropriate departments for prompt resolution of customer concerns.
. Conducted outbound calls to confirm and update client/account information.
. Performed apartment research and verification to validate property details and records.
. Efficiently navigated multiple systems to input, update, and cross-reference data in real time.
withnrofessionalism.
. Managed emergency dispatch calls for elevator service companies, prioritizing urgent requests.
. Scheduled and confirmed medical appointments for healthcare providers.
. Assisted customers with general inquiries, forwarding detailed messages to the appropriate personnel.
. Provided technical support for iHome, Timex, eKids, and Brightbox products, troubleshooting
issueseffectively.
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