Skills
Customer Support .
2-5 Years
Data Entry & Spreadsheet Management
2-5 Years
Inbox Management & Client Communication
2-5 Years
Shopify & E-commerce Support
1-2 Years
*Administrative Support -
2-5 Years
Notion
Less than 6 Months
Lead & Prospect Research
Less than 6 Months
Experience highlights
Influencer Marketing Assistant
Marketing Support
·
June/2026
–
Present
Sourced influencers, organized campaign details in Google Sheets/Notion, monitored communications, coordinated approvals and posting schedules, reviewed content, tracked progress in Upfluence.
Customer Support / Administrative Support
E-commerce
·
November/2024
–
/
Provide administrative, customer support, and e-commerce assistance. Process orders, manage communications via email/Shopify/Lark, verify payments, create trackers in Google Sheets, and complete workflows in ClickUp.
Customer Support (Non-Voice)
Automotive
·
December/2024
–
Present
Managed customer messages and inquiries through non-voice channels, moderated inboxes, monitored reviews, maintained communication records, and escalated issues to business owner.
Cold Caller / Lead Generation
Real Estate
·
August/2024
–
Present
Conducted outbound calls to identify potential leads, qualified prospects based on criteria, recorded and maintained accurate lead information.
Customer Support
Ellieblake's Sweet Treats
·
August/2019
–
Present
Handled customer inquiries and order requests, processed and booked orders, assisted with changes and special requests, maintained accurate customer and order information.