Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
- Handling Klarna disputes
- Order management
- Processing returns and refunds of orders
- Resolving shipment issues (returned to sender, incorrect shipping address, for pick-up)
- Handling Shopify chargebacks and PayPal disputes
- Cancelling subscriptions through Recharge and app
- Order management (order fulfillment, order updates)
- Processing of refunds and returns
- Product researching
- Assistance for the onboarding staff
- Administrative tasks
- Customer service (shipping issues, order status, product concerns, etc.)
- Product upload in Etsy and Shopify
- Some administrative tasks
- Chat support using Tidio
- Customer assistance through text using SMSBump Marketing & Automation
- Product familiarization for customer queries
- Order fulfillment and refund
- Supplier communication regarding the order changes, issues, returns, etc.
- Updating account information upon customer request
- Routing and escalating tickets to higher tiers
- Floor support, assisting my co-agents in answering tickets
- Providing total resolution and positive response to customer's issues
- Creating email templates, sending emails using templates and support logic
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