Senior IT Help Desk Support Analyst

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven Senior IT Help Desk Support Analyst with 15+ years of hands-on experience supporting enterprise users in global IT environments, specializing in hardware and software troubleshooting. Recognized for efficiently resolving complex technical issues, consistently meeting SLA targets, and delivering reliable, customer focused remote support; Certified IT Professional in Microsoft Azure and Microsoft 365.

Skills & Experience

Skills

Customer service 10+ Years

Computer expert 10+ Years

Incident Management 10+ Years

ServiceNow (SNow) 5-10 Years

IT & Technical Support 10+ Years

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