Virtual Assistant | Customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (40 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced professional with over 7 years of experience in customer service, education, and virtual assistance.

Skills & Experience

Skills

Customer Support 2-5 Years

General Virtual Assistant Less than 6 Months

Educator 2-5 Years

Experience highlights

Customer Service Representative

Nowcom Global Services · February/2022 – Present

Respond promptly and professionally to customer inquiries via phone, including billing, payment, and setting up payment extensions, as well as outbound collection specialists. Resolve customer complaints effectively and in a timely manner. Serves as the first point of contact in filling out vehicle insurance claims, collecting detailed information, and forwarding it to the correct department.

CSR

TTEC · August/2020 – Present

Reservation handling including but not limited to; assistance on how to make a
reservation on various channels, modification and cancellation of reservation,
resolving complaints, and relocation.
Serves as temporary subject-matter expert or resource for agents and team
members offering in-depth knowledge and expertise on product and process.

Customer Support

Concentrix · November/2018 – Present

Retail Account - work includes customer assistance with product inquiry, order fulfilment, tracking orders, processing return and refunds and resolving complaints.
Financial Account - customer support specializing in prepaid debit cards for customer who opted to receive their tax refund via prepaid cards. Assisting with card activation, account maintenance and technical support, related to online account access.

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