Outline
Looking for Full-Time work (8 hours/day) at $9/hour
Associate Degree
English proficiency Fluent
Professional Summary
I have well-rounded skill set in multi-line phone operation and honed talents in database management and file management, Administer policies and procedures, Reviewing/Evaluate and implement new procedures, Compiling data, Carry out administrative activities of establishment, Assisting in preparation of operating budget, Schedule and confirming appointments, Answering email or social media queries, Establishing work priorities and ensure procedures are followed. Further, I am a recognized expert in communication and a communicative collaborator. My previous roles have strengthened my capabilities in critical thinking and customer service, including a keen attention to detail and accuracy.
Skills & Experience
Skills
Customer Support
Marketing > CRM > Zoho CRM
Office and Administration
Design > Graphic Design > Canva
Marketing > Real Estate Marketing
Project Management
salesforce
Experience highlights
Student Support Officer
Online Courses Australia | Flexhive by Hudson
·
June/2024
–
/
➢Responsible for providing information, administrative tasks, advice, support,
appointment setting, answering telephone and relaying phone calls and messages,
compiling data, proofreading correspondence and forms and processing of
applications for International students seeking placement in Le Cordon Bleu Australia
➢ Determine and establish office procedures and routines
➢ Schedule and confirm appointments
➢ Compile data, statistics and other information
➢ Establish work priorities and ensure
appointment setting, answering telephone and relaying phone calls and messages,
compiling data, proofreading correspondence and forms and processing of
applications for International students seeking placement in Le Cordon Bleu Australia
➢ Determine and establish office procedures and routines
➢ Schedule and confirm appointments
➢ Compile data, statistics and other information
➢ Establish work priorities and ensure
Administrative Officer / Student Liaison Officer
Le Cordon Bleu Australia | New Horizons
·
September/2022
–
Present
➢ Provided professional advise for aspiring International students
➢ Responsible for providing information, administrative tasks, advice, support,
appointment setting, answering telephone and relaying phone calls and messages,
compiling data, proofreading correspondence and forms and processing of
applications for International students seeking placement in Le Cordon Bleu Australia
➢ Responsible for Selecting applicants and training them
➢ Determine and establish office procedures and routine
➢ Responsible for providing information, administrative tasks, advice, support,
appointment setting, answering telephone and relaying phone calls and messages,
compiling data, proofreading correspondence and forms and processing of
applications for International students seeking placement in Le Cordon Bleu Australia
➢ Responsible for Selecting applicants and training them
➢ Determine and establish office procedures and routine
Administrative Officer / Education Counselor / Student Support Officer
AECC Global
·
October/2020
–
Present
➢ Provided professional advise for aspiring International students
➢ Responsible for providing information, administrative tasks, advice, support,
appointment setting, answering phone calls and relaying messages, compiling data,
proofreading correspondence and forms and processing of applications for
International students seeking placement in education institutions in Australia,
Canada, US, UK and New Zealand
➢ Determine and establish office procedures and routines
➢ Schedule and confirm app
➢ Responsible for providing information, administrative tasks, advice, support,
appointment setting, answering phone calls and relaying messages, compiling data,
proofreading correspondence and forms and processing of applications for
International students seeking placement in education institutions in Australia,
Canada, US, UK and New Zealand
➢ Determine and establish office procedures and routines
➢ Schedule and confirm app
Administrative Officer/ Client Relations/ Marketing
Prestige Real Estate Dubai
·
October/2017
–
Present
➢ Provided Excellent Customer Service
➢ Administrative tasks
➢ Appointment Setting
➢ Provided assistance in the operations for expert support
➢ Greets Clients
➢ Establish work priorities and ensure procedures are followed and deadlines are met
➢ Carry out administrative activities of establishment
➢ Oversee and coordinate office administrative procedures
➢ Encoded leads for Agents
➢ Provided insights on how to continually improve processes
➢ Provided insights on marketing certain Projects
➢ Administrative tasks
➢ Appointment Setting
➢ Provided assistance in the operations for expert support
➢ Greets Clients
➢ Establish work priorities and ensure procedures are followed and deadlines are met
➢ Carry out administrative activities of establishment
➢ Oversee and coordinate office administrative procedures
➢ Encoded leads for Agents
➢ Provided insights on how to continually improve processes
➢ Provided insights on marketing certain Projects
Case Manager / Customer Service Coach / Customer Service Representative / Case Manager
Telstra International Philippines Inc.
·
February/2014
–
Present
➢ Catered to providing seamless move experience for Australian customers’ services
from start to finish.
➢ Provided Excellent Customer Service
➢ Up sell customers’ services by offering them phone, internet and cable bundles
according to their needs
➢ Managed multiple projects seamlessly.
➢ Provided assistance in the operations for expert support.
➢ Developed leadership and decision making skills by managing performance of 10-12
consultants.
➢ Generates daily reporting, audits and tasks manag
from start to finish.
➢ Provided Excellent Customer Service
➢ Up sell customers’ services by offering them phone, internet and cable bundles
according to their needs
➢ Managed multiple projects seamlessly.
➢ Provided assistance in the operations for expert support.
➢ Developed leadership and decision making skills by managing performance of 10-12
consultants.
➢ Generates daily reporting, audits and tasks manag
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