Virtual Assistant

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Versatile Virtual Assistant with 2 years of experience in various tasks, coupled with 4 years in team management and 6 years in customer service

Skills & Experience

Skills

Customer Support 5-10 Years

Team Leader 2-5 Years

virtual assistant 1-2 Years

Shopify product lister 6 Months to 1 Year

Experience highlights

Facebook Ads and Shopify Product Lister

Valore-London · January/2024 – /

List products on Shopify using Excel data.
Extract and copywrite product details from Alibaba and other dropshipping stores
with POKY and Page Pilot AI or manually.
Translate product listings into different languages.
Create visuals for websites and Facebook ads using Canva.
Manage and optimize ad campaigns on MetaVerse.

Customer support Representative

Awesome CX · November/2023 – Present

Handling logistics
Manage Escalations
Managing customer relations

Team Manager

Alorica Teleservices Inc. · July/2017 – Present

Provided feedback to management on agent development opportunities.
Analyzed and reported on key improvement initiatives in operations and training.
Conducted performance reviews, coaching, and mentoring for representatives.
Reviewed team performance weekly to ensure compliance with standards.
Participated in client monitoring and calibration sessions to understand program
goals.
Attended client calls, presented team performance reports, and managed
administrative tasks.
Created a positive team

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