Skills
Customer Support > Chat Support
5-10 Years
Customer Support > Email Support
5-10 Years
Team Leadership
2-5 Years
Lead Generation
2-5 Years
Customer Support > Content Moderation/Management
6 Months to 1 Year
Experience highlights
Instagram DM Setter / Virtual Assistant
MVS Agency (Remote)
·
February/2023
–
Present
Connected with potential customers through Instagram DMs, qualify leads, organize and manage messages, help with content scheduling, build relationships with followers, track interactions, and handle admin tasks such as updating CRM systems and managing calendars.
Customer Support Team Leader / Host Manager
Let’s Roam LLC (Remote)
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April/2018
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Present
Recruited and scheduled hosts, organized event logistics, managed communications, resolved issues, and ensured a great guest experience. Responded to customer inquiries through calls, emails, and chats, resolved product or service concerns, reported website bugs, handled Stripe disputes and refunds, and ensured issues were resolved promptly.
Admin/Marketing Assistant
Mold Science Technologies (Remote Work)
·
August/2017
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Present
Handled client communications by making appointment calls, managing emails, addressing customer concerns, organizing contacts and sales in HubSpot CRM, running cold email marketing and data collection, overseeing client accounts, and sending daily reports.
Collections and Settlement Officer
Acquire Asia Pacific
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February/2015
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Present
Handled customer support emails, processed refunds, and resolved complaints through phone and email. Managed transactions, verified documents, communicated with clients, processed payments, ensured legal compliance, and resolved any discrepancies or disputes during settlements.
Billing and Collections Representative
Convergys
·
June/2014
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Present
Assisted customers by answering inquiries, updating records, and processing financial adjustments.
