Customer Service and Virtual Assistant professional with over 5 years of combined BPO and remote work experience. Skilled in phone, email, and chat support, administrative tasks, appointment scheduling, data entry, CRM management, and insurance operations. Experienced in supporting customers across the insurance, property management, e-commerce, and accounting industries. Proficient with Google Workspace, Microsoft Office, Salesforce, Zendesk, QuickBooks Online, and other CRM tools. Reliable, detail-oriented, and committed to delivering excellent customer service.