Skills
Strong Verbal & Written Communication
2-5 Years
Handling Customer Inquiries & Complaints
2-5 Years
Multitasking & Prioritization
2-5 Years
Conflict Resolution & Problem Solving
2-5 Years
Virtual Assistance for Admin & Customer Support
2-5 Years
Experience highlights
Carigara 2nd Ward Clerk
The Church of Jesus Christ of Latter Day Saints
·
November/2024
–
/
A Volunteer. Record Keeping & Membership Management, Financial Responsibilities (Managing tithing and other donations, Recording financial transactions accurately, Preparing financial reports and audits, Ensuring financial policies and procedures are followed). Supporting the Bishopric (Assisting the bishop and his counselors with administrative tasks, Providing reports and insights to help with decision making, Coordinating with auxiliary leaders for record-keeping needs), Meeting Attendance.
Product Specialist/ VA(Part-Time)
Salary.Com
·
November/2024
–
Present
Scheduling & Appointment Setting (November 2024- February 2025).
Customer Service Representative
Freight Process Outsourcing Inc.
·
September/2022
–
Present
Schedule Freight Pickup, Tracking Shipments, Handling Delivery Issues (Resolving concerns related to delayed, lost, or damaged shipments). Order Processing (Assisting customers with placing, modifying, or canceling orders). Coordinating with Couriers & Warehouses Billing & Payment Assistance (Helping customers with invoices, shipping fees, payment issues, and refund). Customer Complaint Resolution.
Customer Service Representative
IPloy Staffing Solution
·
September/2021
–
Present
Handling Patient Inquiries (Assisting patients with questions about their healthcare plans, coverage, and benefits). Prior Authorization & Eligibility Verification (Checking if procedures, medications, or treatments are covered by insurance). Resolving Issues & Complaints (Addressing concerns related to denied claims, incorrect billing, or service dissatisfaction). Claims and Billing Support (Helping customers understand their medical bills, insurance claims, and payment processing) & HIPAA.
Full Time Missionary
The Church of Jesus Christ of Latter Day Saints
·
September/2019
–
Present
A Volunteer. Invite others to come unto Christ through love, service, and teaching.
