Outline
Looking for Part-Time work (5 hours/day) at $8/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
I am an experienced VoIP and RingCentral Specialist with over 8 years of hands-on expertise in cloud-based telephony and advanced troubleshooting. Over the past 4 years, I have successfully led high-transaction, high-volume support teams in fast-paced environments—driving process improvements and ensuring operational excellence.
My background also includes 6 years of in-depth experience in supporting network devices and routers, with a focus on Linksys, Belkin, and Netgear. This dual expertise in VoIP technology and network troubleshooting enables me to deliver robust, reliable, and secure communication solutions that empower teams and enhance customer satisfaction.
Skills & Experience
Skills
Experience highlights
- Process Optimization: Identifying workflow inefficiencies and implementing scalable solutions.
- Cross-Functional Collaboration: Working with sales, product, and engineering teams to align customer needs with business goals.
- Project Management: Coordinating deployments, migrations, or large-scale account transitions.
Tier 2 Support / SME – RingCentral
Technical Expertise
- Advanced Troubleshooting: Resolved complex VoIP, SIP, and UCaaS issues escalated from Tier 1, including call routing, number porting, and backend provisioning.
- Platform Mastery: Deep knowledge of RingCentral MVP, and integrations with third-party tools (e.g., Salesforce, Microsoft Teams).
Customer & Stakeholder Engagement
- Client-Facing Escalations: Acted as a technical liaison for high-priority accounts, ensuring timely resolution
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