Skills
Communication
5-10 Years
Teamwork
5-10 Years
Chat support
5-10 Years
- Customer Service
5-10 Years
Customer Support > Phone Support
5-10 Years
CRM > Salesforce
1-2 Years
Customer Support > Chat Support >Technical Support
5-10 Years
• Time Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Experience highlights
Customer Service Representative
Momentive Software
·
January/2025
–
/
Provided customer service and technical support to employers and job seekers. Supported clients through email and phone using Zendesk, Salesforce, and admin tools.
Customer Service Representative - Chat Support
EmpireOne
·
January/2024
–
Present
Assisted UAE customers with booking, rescheduling, and canceling home services. Processed refunds and resolved customer concerns.
Support Ambassador
TDCX
·
January/2022
–
Present
Assisted customers in booking accommodations via phone, chat, and email. Handled cancellations, refunds, and accommodation concerns. Supported hosts with booking management.
Customer Care Executive
WorldRemit
·
January/2021
–
Present
Assisted customers with money transfer tracking. Processed refunds and reported fraudulent transactions.
Customer Service Representative
ePerformax Contact Centers (Cebu) Corp.
·
January/2020
–
Present
Assisted customers with telecommunications concerns. Resolved billing issues, provided troubleshooting, and supported sales.
