Virtual Assistant

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

Associate Degree

English proficiency Fluent

Professional Summary

Operations and Administration

Skills & Experience

Skills

Customer Support > Customer Relationship Management 10+ Years

Customer Support > Email Support 5-10 Years

Office and Administration > Administrative Support 5-10 Years

Office and Administration > Data Entry > Encoding, Microsoft Suites, Google Documents, Chat Support, Inventory, Basic editing, Email 10+ Years

Office administration Customer service Database management Accounting Calendar management 10+ Years

Marketing > Social Media Management > Meta Business Suite 1-2 Years

Office and Administration > Microsoft Outlook 10+ Years

Operations Management 10+ Years

office administration,Clerical,filling,Data Entry Specialist, Analytical Database system 10+ Years

Hospitality, Administrative, and Office Assistance 10+ Years

Hospitality Services 10+ Years

Experience highlights

Restaurant Assistant Manager

Melco Resorts Leisure · April/2016 – Present

Managed the over-all Restaurant Operations and
contributed to achieving revenue targets, KPIs, schedules,
policies, and procedures.
Provided customer service assistance by handling inquiries
and complaints, managing guest profiles and reservations,
and conducting follow-ups to enhance guest satisfaction
and service quality.
Managed administrative tasks and project support,
staffing/recruitment, staff scheduling and roster
optimization; developed Standard Operating Procedures
(SOP) and manuals

Restaurant Supervisor

Melco Resorts Leisure · June/2014 – Present

Addressed guest and internal customer complaints and
inquiries promptly and courteously, ensuring satisfaction
and resolution.
Provided administrative and project support, including
staff scheduling and roster management, process
documentation and file organization, as well as data entry
and record management.

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