IT Support Specialist | Release Manager

Verified

$11/hr

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Outline

Looking for Full-Time work (8 hours/day) at $11/hour

Associate Degree

English proficiency Fluent

Professional Summary

Experienced IT professional with 13+ years in infrastructure management, IT Service Management (ITSM), and technical support for global organizations.
Skilled in ITIL-based Incident, Change, Problem, and Service Request Management, ensuring operational stability and service efficiency. Proven expertise in
release coordination, deployment planning, and cross-functional collaboration, with hands-on experience in Windows Server, VMware vSphere, Azure, Active
Directory, and Entra ID. Adept at leveraging JIRA to drive agile project delivery, streamline workflows, and deliver enterprise-level solutions on time and within
scope.

Skills & Experience

Skills

Incident Management 5-10 Years

• Administrative Support,Data Entry & Records Management,Scheduling & Time Management,Event Coordination,Microsoft Office (Word, Excel, PowerPoint) 5-10 Years

Technical / IT Skills 10+ Years

Excel (Advanced) 2-5 Years

Windows Server administration 5-10 Years

Data Analysis 2-5 Years

Service Now 5-10 Years

Active Directory & Azure AD 5-10 Years

M365 Administration 2-5 Years

JIRA/Kanban Board 2-5 Years

Stakeholder & Client Communication 5-10 Years

Hardware & Software Deployment 2-5 Years

Experience highlights

Deployment Manager

IT Managers Inc. · February/2021 – Present

Infrastructure IT Engineer

Atos Information Technology INC. · June/2016 – Present

Technical Support Representative

Altisource Business Solutions · December/2015 – Present

Technical Support Level 2

Covergys - Dell Computers · July/2014 – Present

Customer Care Officer

PILIPINAS TELESERVE INCORPORATED · December/2012 – Present

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