Operations Manager, Custome Service Manager

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Operations and Customer Service Professional with 7+ years in e-commerce, outsourcing, and waste management. Skilled in Salesforce, Zendesk, Google Workspace, CRM tools, and team coordination. Strong in process management, customer communication, and problem-solving. Known for being reliable, organized, and results-driven, with a proven ability to handle operations, client relations, and administrative tasks efficiently.

Skills & Experience

Skills

Customer service 5-10 Years

Chat support 5-10 Years

Email Support 5-10 Years

Technical support 2-5 Years

Social Media Manager 1-2 Years

Ecommerce Support 2-5 Years

Operations Management 2-5 Years

Social Media Support 2-5 Years

Admin Officer 5-10 Years

Experience highlights

Operations Manager | Customer Service Manager | Marketing & Sales Support | Accounts Receivable

Venture Integrations and Relations (Startup Company) · March/2023 – Present

• Directed daily startup operations, overseeing customer service, sales, finance, and marketing support teams.
• Built and implemented operational workflows and SOPs, improving efficiency and compliance.
• Supervised and trained representatives handling phone, chat, and email support.
• Managed complex escalations, coordinating with operations teams and drivers for timely service delivery.
• Launched social media campaigns and promotional ads, boosting brand visibility and client acquisition.
•

E-commerce Customer Support Specialist (Shopee)

Sutherland Global Inc. · July/2020 – Present

• Delivered customer support via phone, chat, and email for orders, payments, deliveries, and accounts.
• Resolved refunds, disputes, and delivery issues in line with Shopee’s policies.
• Assisted sellers with product listing optimization and marketplace compliance.
• Used Salesforce & Zendesk to document and track cases accurately.
• Handled high-volume inquiries, consistently meeting SLAs.
• Collaborated with escalation teams to address technical issues and improve customer satisfaction.
• Con

Support Operations Specialist

Onyx Centersource | · September/2018 – Present

• Supported global clients in payment processing, commission tracking, and account management.
• Investigated and resolved discrepancies in financial reports and transactions.
• Coordinated with finance, tech, and account management teams to resolve escalations.
• Maintained accurate client data in CRM and proprietary systems.
• Prepared detailed financial reconciliations and reports for clients and stakeholders.
• Monitored compliance with regulations and standards to ensure error-free operatio

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