Skills
Make.com Automation
6 Months to 1 Year
Workflow Automation
6 Months to 1 Year
Prompt Engineering and Optimization
6 Months to 1 Year
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
6 Months to 1 Year
Servicenow
2-5 Years
E-Commerce > Amazon > Product Research
Less than 6 Months
E-commerce Order Fulfillment > Order Entry > Order Processing
2-5 Years
HIPAA Compliance
6 Months to 1 Year
MPS System
2-5 Years
AI Tools
1-2 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Patient Scheduling
Less than 6 Months
Accounting > Accounts Payable > Accounts Receivable > Billing
Less than 6 Months
Experience highlights
Orthodontic Scheduler / Coordinator
Bayou Braces
·
November/2025
–
Present
Managed patient scheduling, rescheduling, and rebooking requests. Assisted with billing inquiries and maintained organized scheduling records for clinic operations.
Virtual Healthcare Assistant
ECA Communication
·
November/2025
–
Present
Routed laboratory results and patient referrals under HIPAA requirements. Supported administrative communication and AI-assisted data entry tasks.
Amazon FBA Product Research Specialist
Freelance
·
June/2025
–
Present
Researched product profitability, ROI, and competitor data for product selection. Maintained sourcing sheets and used AI tools for data categorization.
Technical Support Analyst
Accenture
·
March/2023
–
Present
Provided remote support for POS systems, devices, networks, and hardware/software issues. Tracked tickets in ServiceNow and documented resolutions.
E-Commerce Customer Support – Target Account
VCustomer Tech Mahindra
·
August/2020
–
Present
Processed orders and handled refunds, replacements, billing concerns, and shipping issues. Documented customer concerns and resolutions in support systems.
