Skills
MS Office & Google Workspace
2-5 Years
Quality Analyst/ Quality Control
2-5 Years
Customer Service and Technical Support
5-10 Years
Project & Operations Coordination
1-2 Years
E-Commerce > Ebay > Listing Management
6 Months to 1 Year
Experience highlights
Quality Analyst / Quality Control
Office Partners 360
·
April/2022
–
/
Leading a team | Conducting quality assurance audits throughout production stages | Provide coaching sessions and training.
Operations Coordinator
Office Partners 360
·
April/2021
–
Present
Managed photographer’s job assignments and coordinated travel arrangements | Provided quality email and chat support | Processed client orders and changes
Technical Support Representative
Convergys / Concentrix
·
July/2018
–
Present
Technical Support for internet, cable, and landline issues | Resolutions for billing disputes | Up sell products and services | Scheduled field and in-home technician visits for timely repairs and maintenance.
Corporate Office Representative (Tier 3 agent)
Qualfon
·
November/2016
–
Present
Provided resolutions for complex escalations to ensure customer satisfaction and support retention.
Customer Service Representative (Tier 1-2 agent)
Qualfon
·
October/2015
–
Present
Customer service and technical support | Up sell products and services
