Skills
Customer Support > Chat Support
2-5 Years
Customer Support > Technical Support
1-2 Years
Executive Virtual Assistant
1-2 Years
Web Administrator
1-2 Years
Customer Support > Phone and Email Support
1-2 Years
Customer Support > Sales Support
1-2 Years
Marketing > Affiliate Marketing
1-2 Years
Marketing > Email Marketing
1-2 Years
Marketing > Social Media Management
6 Months to 1 Year
Experience highlights
Executive Virtual Assistant
WFH - Remote
·
May/2023
–
/
• Social Media Manager
• Affiliate Program Manager
• After-sales support
• Website FAQ section manager
• Other tasks, as assigned
Sales - Cold Caller
WFH - Remote
·
January/2023
–
Present
Cold calling – Responsible for selling services to our leads for a credit repair company. We set appointments for physical meetings if needed and manage customer data to match leads information before inputting them in our database.
Technical Support Representative
Topdata Global IT Solutions
·
April/2021
–
Present
As a technical support, I handle customer’s concerns through chat and email. We used Zendesk here as our email ticketing system along with our Snapengage chat tool integrated with our backend tool to chat and manage customer accounts. This is also a SaaS (Software as a Service) company where we sell the VPN software to our customers and we are responsible in helping with their technical concerns (Installation, connection issues, bugs, server issues) along with accounts & billing management.
Virtual Assistant
WFH - Remote
·
July/2019
–
Present
I am working here with 2 clients that are both from USA. I was responsible in handling their Facebook accounts where they buy and sell items in their respective marketplace.
Customer Service Representative | Sales
VXI
·
October/2018
–
Present
As a customer service representative on a telecommunications account, I answered calls about AT&T and its services like internet and cable (DirecTV). We have more than 20 tools here to manage different parts of our customers’ accounts and services.
