Skills
Customer Service/Technical Support/Sales
5-10 Years
Customer Service Specialist, Tech savvy, Good Communication, Time Management, Decision-making and Good at organising datas
5-10 Years
Lead Generation, Data Extraction, Web Research, Extracting Email, Data mining, LinkedIn Lead Generation, Spreadsheet Specialist, Salesforce CRM
2-5 Years
Experience highlights
Technical Support Specialist
Concentrix- Microsoft
·
January/2022
–
Present
Handling all Microsoft subscribers globally, assisting and answering all customers' concerns about their Windows devices, troubleshooting, and fixing if
there is a need to be fixed with all software types only; hardware is assigned to our dedicated
team.
Technical Support Specialist
Concentrix- Samsung
·
June/2021
–
Present
Answering and assisting all SAMSUNG customers to troubleshoot and diagnose their issues to
ensure what the best action is that should be done with their device before appointing
them to our walk-in repair service hub.
Financial Collection Specialist
Valor Global Solutions- Sprint|Tmobile
·
July/2020
–
Present
Answered customer calls and inquiries, assisted customers who were having issues with their
bills, and helped them get aligned and back on track.
Collection, Retention, and Loyalty
Customer Service Specialist
Ibex Global Solutions- AT&T|Directv|UverseTv
·
August/2018
–
Present
Answered customer calls and inquiries, provided all the information that customers needed,
and resolved and gave resolutions to customer problems. Billing, General Inquiries, Sales, Technical concerns, and retention.
Customer Service Representative
SpiCrm- Dish Network
·
October/2017
–
Present
Provide the information to the customer based on what they need and the reason for calling
in, and offer new products and promotions that will fit the customer's needs.
Billing, Sales, Upselling, and Account Upgrade.
