Admin Virtual Assistant

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A detail-oriented Migration Assistant and Administrative Professional with nearly five years of experience in Australian immigration, visa processing, client coordination, and administrative support, complemented by a strong background in customer service.

I have extensive experience preparing and reviewing visa applications, drafting supporting documents, managing client files, coordinating document collection, conducting migration research, and liaising with clients and migration agents.

With strong communication, organisational, and problem-solving skills, I am adaptable, proactive, and committed to deliver.

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

- Customer Service 5-10 Years

Case Management 5-10 Years

Live Chat & Email Support 5-10 Years

Admin & Office Support 2-5 Years

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 5-10 Years

Customer Support > Customer Service > Gorgias 2-5 Years

Microsoft word 5-10 Years

Cost Estimate > Microsoft Excel 5-10 Years

Client Relationship Management 5-10 Years

Microsoft Outlook 5-10 Years

Team Coordination 5-10 Years

Customer Service > Gorgias > Shopify 2-5 Years

Experience highlights

Chat and Email Support - Assistant Supervisor Shift Leader

Cubert Inc · June/2021 – Present

Handled customer inquiries and complaints via chat/email. Coached team members on service standards. Monitored interactions for QA and maintained detailed case records using Shopify and Gorgias.

E-Commerce Chat and Email Customer Support

Awesome OS/CX (Formerly Offsourcing Philippines, Inc.) · November/2013 – Present

Provided support for international fashion brands. Managed high-volume inquiries on order tracking, billing, returns, and refunds. Escalated complex concerns while maintaining professional communication standards.

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