Skills
Operations Support
5-10 Years
Office and Administration > Data analysis
1-2 Years
Office and Administration > Microsoft Excel
5-10 Years
Can do multi tasking
5-10 Years
Experience highlights
SECONDEE BUSINESS ANALYISIS SPECIALIST – PROJECT MANAGEMENT OFFICE
J. P. Morgan Chase Bank N.A.
·
October/2022
–
Present
- Managed deployment of Work from Home assets for CCB Operations Manila, including record-keeping and asset tracking.
- Engaged with business points of contact to address asset demands and streamline support.
ACCOUNT SPECIALIST IV – OPERATIONS COORDINATOR
J. P. Morgan Chase Bank N.A.
·
August/2016
–
Present
- Collaborate with leadership and support teams on reporting, service levels, productivity tracking, and exception management.
- Conduct ad hoc reporting and decision quality auditing to ensure high standards.
- Provide team support during staffing shortages and participate in logic testing for IDMS Dispute by Phone processes.
CHARGEBACKS ADVISOR / DISPUTE BY PHOE ADVISOR
J. P. Morgan Chase Bank N.A.
·
October/2007
–
Present
- Assisted credit card customers with dispute resolution, using VISA and Mastercard policies for guidance.
- Investigated and resolved fraud or merchant disputes, providing reliable support to customers.
- Utilized skilled probing and research to reach a conclusion to customer’s disputed transactions.
CORE SHARED GROUP REPRESENTATIVE
Converge Philippines
·
August/2005
–
Present
Handled customers who responded to direct TV sales infomercials. Also included customers who received pre-selected and pre-approved credit card offers. Provide information on featured products ranging from workout programs to cosmetics.
BUSINESS ANALYSIS SPECIALIST IV
J.P. Morgan Chase Bank N. A. PGSC
·
April/2003
–
/
- Collaborate with leadership and support teams on reporting, service levels, productivity tracking, and exception management.
- Conduct ad hoc reporting and decision quality auditing to ensure high standards.
- Provide team support during staffing shortages and participate in logic testing for IDMS Dispute by Phone processes.
