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Krisnel Charles B.

Sales/Customer Service Representative

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Native

Professional Summary

Customer-focused and results-driven professional with strong experience in customer service, sales, and client communication. Highly proficient in English, with excellent verbal and written communication skills and the ability to communicate professionally while building genuine rapport with customers.

Skilled in handling customer concerns, active listening, problem-solving, sales, upselling, negotiation, and relationship building. I am confident working with different types of customers, handling challenging situations, and finding solutions that balance customer satisfaction with company goals.

Strengths:
Customer Service
• Sales & Upselling
• Excellent English Communication
• Client Relationship Building
• Problem-Solving
• Active Listening
• Negotiation
• Conflict Resolution

Skills & Experience

Skills

Retention / Customer Service 6 Months to 1 Year
Inbound Sales & Lead Conversion 6 Months to 1 Year
Voice and chat support (inbound/outbound) 6 Months to 1 Year

Experience highlights

CSR/Inbound Retention/Sales/Billing
Infocision (SLBPO LEADS) · January/2026 – Present

Delivered exceptional customer service for Cox Communications Account. Handling billing concerns, retention, and mobile line sales. Consistently recognized as a Top Seller across my cluster while maintaining a perfect KPI scorecard every month, demonstrating outstanding sales performance, communication, and customer retention skills.

Tools Used:
Coordinator
ICE
IComss
CSL Tracker

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