Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am a customer service and aspiring HR support professional with 8 years of experience across travel, ride‑sharing, retail, and insurance accounts. I specialize in escalation handling, account management, and back‑office operations, consistently delivering accurate, empathetic, and efficient solutions to complex issues. My expertise spans phone, chat, and email support, order and complaint processing, and insurance servicing, strengthened by proficiency in Salesforce CRM, Zendesk, Amadeus, and Solvit.

Currently completing my BSBA in Human Resource Management, I bring additional strengths in recruitment support, HRIS and payroll exposure, and employee engagement tasks. Known for my resilience, adaptability, and strong communication skills, I thrive in dynamic environments where I can balance technical precision with a people‑focused approach.

Skills & Experience

Skills

Zendesk and Slack 2-5 Years

Salesforce (CRM) 2-5 Years

Outlook & Gmail 2-5 Years

GDS (AMADEUS) 1-2 Years

Less than 6 Months

Google ( Docs, Sheet, Slides, Forms, Meet), Microsoft Office (Word, Excel, Presentation), Canva, Capcut 2-5 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

~Data Entry 5-10 Years

- Customer Service 5-10 Years

Email Communication 5-10 Years

BACK OFFICE OPERATIONS 2-5 Years

Experience highlights

Customer Service / Back Office Associate

WNS · April/2024 – /

Assist brokers with insurance account requests. Process modifications, cancellations, refunds, and document reviews. Contact brokers to validate client information.

Customer Service Representative

Intouch CX · September/2020 – Present

Supported ride-sharing and retail customers. Handled orders, returns, exchanges, complaints. Created and maintained accurate customer records.

Travel Account – Escalation Support

Teleperformance · August/2018 – Present

Managed escalated customer calls for travel issues. Reviewed flights and airline concerns to determine resolutions. Modified flight details as needed.

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