Skills
Office and Administration > File Management
10+ Years
Workforce / Scheduler
5-10 Years
Office and Administration > Calendar Management, Email Management, Tech Savy
5-10 Years
Customer Support > Customer Service > Payment Processing and Billing concerns
5-10 Years
Office & Administration > Customer Service, Healthcare Insurance, Insurance Verification
1-2 Years
Project Management > Asana, Monday
1-2 Years
Experience highlights
Operations Manager
EXL Philippines
·
January/2023
–
Present
Process Management - Oversee the entire claims process, ensuring efficiency, accuracy, and compliance with industry regulations.
KPI Tracking - Monitor key performance indicators (KPIs) to measure team performance and identify areas for improvement.
Quality Assurance - Implement quality control measures to ensure claims are processed correctly and in a timely manner.
Virtual Professional
Individual Contractor
·
June/2023
–
/
Email Management - Sorting and categorizing emails by organizing emails into folders, labels, or categories based on sender, project, or priority. Removing unnecessary emails and archiving older ones to keep the inbox clean and manageable.
Contract Management - Tracking contracts deadline. Uploading and tagging contracts on
contactinfohChoose a plan to view contact info. and Clio. I am also responsible with sending emails to clients to follow up with open contracts.
Operations Manager
Alorica Inc
·
June/2020
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Present
Operations Manager - Overseeing daily operations, ensuring efficient workflow, managing resources, and monitoring performance metrics. Improving customer satisfaction by implementing strategies to enhance service quality, reduce wait times, and address customer concerns.
Team Leader
Alorica Inc
·
January/2016
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Present
Team Leader - Monitoring team performance by tracking key performance indicators (KPIs) and identifying areas for improvement. Providing guidance, support, and training to ensure team members achieve performance goals..
CSR and Senior Representative
Alorica Inc
·
April/2012
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Present
- Senior Representative - Providing advanced customer support by handling complex inquiries, resolving escalated issues, and serving as a subject matter expert for the team.
- Customer service representative - Answering customer inquiries, resolving issues, and assist customers by following call guidelines
