Customer Service Specialist and Remote Operations Manager

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Results driven Customer Support and Remote Operations Professional with 5+ years of experience supporting customers and clients with over 3+ years of experience in CRM management, operations, and administrative support. Experienced in lead generation, prospect research, appointment setting, LinkedIn outreach, and social selling, with additional experience supporting real estate operations, public relations, and project coordination.

Skilled at managing customer interactions, maintaining accurate CRM data, coordinating appointments and workflows, conducting prospect research, and supporting day-to-day business operations. Adaptable to different tools, processes, and work environments, with a strong focus on organization, responsiveness, accuracy, and delivering measurable results in remote and fast-paced settings.

Skills & Experience

Skills

Marketing > Appointment Setting 5-10 Years

Process improvement 2-5 Years

Microsoft Office 365 5-10 Years

Canva - Graphic Design 2-5 Years

- Customer Service 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

Account Management; Customer Support > Sales Support > Lead Generation 5-10 Years

Hubspot 2-5 Years

Linkedin Sales navigator 2-5 Years

Data & Research 5-10 Years

CRM Administration 5-10 Years

Google Workspace 5-10 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Experience highlights

Lead Advisor / Appointment Setter

Blue World Pools · August/2025 – Present

Made outbound calls to homeowner leads scheduling in-home consultations for pool sales. Qualified prospects on homeownership and financing before booking to support sales pipeline.

Public Relations Assistant

Buldok Corp. · November/2023 – Present

Coordinated PR and social media campaigns, managed content calendars and stakeholder communications. Delivered performance reporting for strategic decision-making.

Customer Service Specialist / Executive Operations Assistant

OP360 · February/2022 – Present

Resolved 60-80 supplier cases daily partnering with logistics, purchasing, and operations across 5+ departments. Maintained CRM documentation and drove process improvements.

Appointment Setter

Balcony Cleaners · August/2022 – Present

Scheduled qualified appointments through outbound calls and email campaigns. Coordinated with cleaners and managed high-volume lead pipeline to meet weekly targets.

Property Arbitrage / Appointment Setter

Anthony Dela Cruz · July/2022 – Present

Researched and organized data on 100+ properties weekly. Coordinated 15-25 qualified appointments through prospecting and maintained CRM records.

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