Skills
Telemarketing
Less than 6 Months
Website Analytics
Less than 6 Months
Lead Generation
Less than 6 Months
Construction Document Preparation
Less than 6 Months
Administrative Support
6 Months to 1 Year
Experience highlights
Backoffice/Virtual Support
Awesome CX
·
October/2024
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/
Highly organized and efficient Backoffice/Virtual Support Administrative Assistant with experience providing comprehensive administrative support for Bobit. Skilled in handling data entry, document management, scheduling, and managing internal communication. Proficient in utilizing various tools for office management, ensuring smooth workflow, and assisting with tasks such as research, report generation, and client correspondence. Committed to providing reliable, behind-the-scenes support that e
Customer Service Representative
VXI GLOBAL HOLDINGS
·
June/2021
–
Present
As a Customer Service Representative, I provided expert assistance in technical support, sales, and billing. I resolved technical issues related to product usage and connectivity, guided customers through troubleshooting, and ensured quick resolutions. In sales, I identified customer needs, recommended products, and contributed to revenue growth through effective upselling. On the billing side, I handled inquiries, resolved disputes, and ensured account accuracy. My focus on delivering a seamles
Technical Assistance Specialist
CONCENTRIX
·
June/2020
–
Present
In my role as a Technical Assistance Specialist for smart security cameras, I was responsible for providing top-notch technical support to customers using our advanced security solutions. I successfully guided clients through the setup, configuration, and troubleshooting of various smart security camera systems, ensuring optimal performance and seamless integration with other smart home devices.
I handled technical inquiries through multiple support channels, including phone, email, and live ch
