Ecommerce Virtual Assistance| Customer Service Support

Resolved 50+ daily customer tickets across phone and email channels while maintaining accurate records and ensuring all inquiries received responses within 24 hours.

Maintained accurate customer documentation and organized communication workflows to support efficient ticket resolution and daily service operations.

Followed standard operating procedures for 10 recurring processes, improving workflow efficiency by 20%.
Resolved order tracking issues, refund requests, and shipping delays by coo

Handled inbound customer inquiries using Salesforce and CRM tools while recommending tailored internet plans based on usage needs.

Exceeded monthly sales targets by 30% through consultative selling and relationship-focused customer communication.

Expanded customer acquisition through consistent follow-ups, lead qualification, and service recommendations.

Assisted health plan members with billing concerns, coverage inquiries, and account updates through Amazon Connect and CRM systems.

Resolved high-volume customer concerns by coordinating with claims teams and onshore support to reduce escalation delays.

Engaged customers via Live Person chat to resolve inquiries related to cable, broadband, and phone services.

Assessed needs to recommend tailored packages, guided product selection, customization, and checkout.

Achieved a 40% conversion rate and 95% quality score by consistently adhering to sales processes, scripts, and interaction guidelines